Registration Payment De - Red Triangle for member - where is the retry button?

Maria Noonan

• 14 January 2024 13:37

Hi 

Where do I locate the retry button for member payment - when the member's payment fails.

Maria

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  Ciaran Byrne

  • 15 January 2024 11:49

  Hello Maria

  I don't know if theres a 'retry' button as such, you can just have the member select the same membership option again, and they will be re-presented with the payment option - as the card details are not stored, it will have to be entered again.

  Hope this helps

  Ciaran

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  Maria Noonan

  • 16 January 2024 01:23

  Thanka Ciaran,

  There was a retry button previously - don't know where it has disappeared to - thanks for your help.  I have also found if the member is using the mobile phone for paying membership - alot of the times the red chip appears, I advise to use a computer or laptop and the payment goes through immediately so it is probably a time delay causing the error/slow internet connection.

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