Registration

Alannah McKeown

• 13 February 2025 10:40

How can a parent make themselves 'primary' on the registration instead of their child being primary ? 

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  Niall Lucey

  • 14 February 2025 10:16
  • Edited

  I am just a club admin (i.e. not Foireann support), but here goes:
  
  If by "primary", you mean that the profile associated with the Foireann account holder contains the parent details, and the parent then creates a family under their profile, adds a child to that family, and then fills out the profile of the child, and then finally proceeds to register the child - then that is the way it is supposed to be done.
  
  In the case of a child, the profile associated with the Foireann account holder should always contain the details of the parent or guardian.
  
  If it has already been done incorrectly, i.e. the child has ever (any year) been registered as the Foireann account holder, then some co-operation of the parent and the club admin is required to repair the situation:

  1. Parent create a new Foireann account and fill in their details in their profile.
  2. Club admin moves the child to a family under the parent's profile.  If that is not do-able in one step, the Club admin can create a new child, add it to the family, and then merge the duplicate child profiles with the new profile as primary in the merge - as admin in my club I have done this before.

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  Alannah McKeown

  • 20 February 2025 10:21

  Hi Niall

   

  Thank you for the response. I am totally new to this so being asked questions so any help is welcome lol.

   

  So basically, this parent has 2 children at the club. She has registered an account for herself (she plays) and then 2 separate accounts for each child but has put the child in as primary instead of herself. Is the best thing to do then just get her to set up a whole new registration, umbrella them all together, set herself as primary and then I merge the duplicates and I add the children my end?

   

  Thanks 

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  Niall Lucey

  • 20 February 2025 15:22
  • Edited

  Hi Alannah.
  
  I can help you for sure, but first let's agree on vocabulary so that we're sure we're talking about the same thing:

  • Somebody who has a login and a password has an "account".  All account-holders have a profile containing their details.
  • Somebody who does not have an account may still have a "profile".  For example an account holder can create a "family" and somebody to that family - in which case they will have created a "profile" for that somebody (typically a child).

  Using that vocabulary, is the following your situation?:

  • There are 3 accounts, each with a profile.
  • None of the accounts have a family.
  • One of the accounts has the parent as the account-holder in its profile.
  • Each of the other two accounts have a child as the account-holder in its profile.

  If all of the above is an accurate description of the situation, then here is what I would do if I were in your shoes:

  1. Contact the parent, sympathetically explain the situation, tell her that that this kind of thing happens all the time so that she does not get defensive, and tell her what you are going to do (and by implication gain her agreement).
  2. Create a family under her profile.
  3. Add each child to her family - it gives you an option to select the existing child profile.
  4. If Foireann rejects that on account of the child profile having an account (I think it used to reject it at one time, but that may have changed), then go back to the list of members and create a duplicate new member for each child, and then go back and add those duplicates to the family, and finally go back to the list of members, select each duplicate pair, and merge those with the new profile as primary in the merge.
  5. Contact the parent again, explain that all is fine now, and that she can thereafter manage the 3 profiles from her one Foireann account.

  That procedure should fix it all, including disabling the accounts that should not have existed.
  
  Best of luck,
  Niall.

  p.s. Some people wonder why I am so active on this forum.  Well it's because I feel that we're all volunteers here in our organizations, and if we all help each other then we can make things so much better, and we'll create a corpus of information that others can look at and see how to solve things and thus free up the Foireann development team for the more complex things (and enable them to provide more valuable enhancements faster).  So I try to set a trend of contributing here and hope that many others will pile in too.

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  Niall Lucey

  • 20 February 2025 15:30

  Also best to take charge in a situation like this and fix it for the parent as soon as you tell them about it - in case they might have a go at trying to fix it themselves.  I have experienced parents who tried to solve this themselves and changed the details in the profile from their child details to their own details - and hey presto some coach finds an adult on their under-12 teamsheet, with a history of being registered as a youth member!

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  Alannah McKeown

  • 20 February 2025 15:37

  Niall that really helps, thanks. I think I have a handle on it now. One other thing, if I go to merge a duplicate account and 1 has the 'paid' status and the other doesn't, will the status of payment be lost if that is not the account I want to make primary ? I know the payment won't be lost but I'm wondering if the actual status will be removed. 

  For example - I have made mother a new account, added all family members to her account, all fine, she is now account holder, however the payment that she made for this year obviously doesn't appear on that account and there doesn't seem to be the option to merge those details across to the now new primary account. 

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  Niall Lucey

  • 20 February 2025 17:16
  • Edited

  if I go to merge a duplicate account and 1 has the 'paid' status and the other doesn't, will the status of payment be lost if that is not the account I want to make primary ?

  No, it won't be lost.  Great question though - your club is fortunate to have somebody with that rigor administering things.  Rather, the merge will move all such statusses, membership numbers (even team membership I believe) to the primary.  This is my consistent experience when performing merges in my club.
  
  There are some things that are lost in merges, but those are not relevant to your situation.  For example my experience is that the family of a secondary will not appear as a family in the primary after the merge.  This of course is a rare case and is easily worked around, and so never has been something I wanted addressed.  It doesn't apply to your case.

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