Error - Family Profile

Maria Noonan

• 18 February 2023 09:41

Hi,

I am moving a member who is in under child to additional people, after confirming I don't get any box to fill in the young member's email - has anyone else had this problem/error?  Any quick solution, please?

Maria

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  Niall Lucey

  • 18 February 2023 12:28

  Hi Maria.
  
  I'm just a club admin.  However I succeeded in doing this move with one of my own children this year.  I can't recall the procedure for sure, but I think that after moving them you might be able to edit their profile to change their email address at that point.  I am not sure - but perhaps you could try that?

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  Maria Noonan

  • 18 February 2023 14:13

  Niall,

  Thanks for reply.  I have completed this with several family members and it has always worked. Child is added and when they reach 18 years they can manage their own account - so when parent is updating the family profile, they can move the adult child to the additional people section - on doing this a box appears for parent to type in the adult child's own email....the parent is not getting the box for the email so I am thinking it is a technical hitch on the system.

  Maria

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  Niall Lucey

  • 18 February 2023 16:33

  That's actually what I thought too Maria, so yes likely a technical hitch as you say - best to submit a request to get it fixed.

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  Maria Noonan

  • 18 February 2023 22:17

  Thanks Niall

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