FAQs on Profile & Account

Overview

This article covers some of the commonly asked questions about Profile & Account on Foireann.

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Q) What is the difference between an account and a profile?

A) A Foireann account is something you can log into with a username and password.

Your club administrator may have created a record for you on Foireann (a profile) but it may not be something you can log into.  A club administrator will be able to tell if you have a Foireann account or not by looking at the key on the member's list.

The red X means someone doesn't have a Foireann account 

The amber ? means someone has been invited to join Foireann (account details have been generated and sent to the email listed in the member's profile)

The green ✔️ means someone has a Foireann account

Q) How do I create an account?

A) Go to www.foireann.ie 

• Click 'Create An Account'
• Enter your First name, Surname, Email, Create a unique username, Create a password, Confirm the check boxes
• Click 'Continue' 
• You will be sent a verification email to verify your email.  The verification link will expire in 1 hour.  If you don't receive the email after 5 minutes check your junk/spam folder.
• Once you've verified your email, enter your account details - Name, Gender, Date of birth, Phone number, Address, Consent options, Add your club(s)
• Click 'Save'

Note: You must be at least 18 years old to create a Foireann account.  If you are under 18, a parent/guardian should create their own account and set up a Family to manage your profile.  See the 'Family FAQs' for more information.

Q) I forgot my username

A) Go to www.foireann.ie 

• Click 'Log In' 
• Click 'Forgot Username?'
• Enter the Email Address used to create your Foireann account
• An email will be sent to the address you entered with a list of all the usernames you have on Foireann (if you have multiple accounts under one email address).  If you don't receive the email after 5 minutes check your junk/spam folder.

Q) I forgot my password

A) Go to www.foireann.ie 

• Click 'Log In' 
• Click 'Forgot Password?'
• Enter the Username of your Foireann account
• An email will be sent to the address used for the account you entered with a link to reset your credentials.  This link will expire in 1 hour.  If you don't receive the email after 5 minutes check your junk/spam folder.
• Enter your new password

Q) How do I change my username?

A) Log into your account

• Go to 'Profile'
• Under the Username text box there is a button called 'Change'

• Click 'Change'
• Update your username and enter your account password to make the change
• Click 'Confirm'

Q) How do I change my email?

A) Log into your account

• Go to 'Profile'
• Under the Email text box there is a button called 'Change'

• Update your email address and enter your account password to make the change
• Click 'Confirm'
• You will be logged out of your Foireann account and will be sent a verification email to the new address you entered.  This link will expire in 12 hours.  If you don't receive the email after 5 minutes check your junk/spam folder.

Q) How do I change my password?

A) Log into your account

• Go to 'Profile'
• Under the New Password text box there is a button called 'Change'

• Enter your new password and the current password for your account to make the change
• Click 'Confirm'

Q) How do I delete my account?

A) Log into your account

• Go to 'Profile'
• Scroll to the Phone Number text box and underneath it you will see the option to request to delete your account

• Click 'request for approval'
• Select a reason from the dropdown as to why you want to delete your account
• Click 'Confirm'
• The Foireann Support Team will contact you to let you know when your account has been deleted